officejet pro 8210 cannot access printer system

[martinstl]

I have two officejet pro's 8610 and 8210, this question is about the 8210.  I want to make sure that I have the downgraded firmware on the printer.  I am getting an error that states that there is aproblem with the ink supply system.  I had removed the "ink sled" and cleaned the jets, the ink supply chambers in the print head, and in fact I blew IPA/water solution through the nozzles, I also blew plain IPA, so that the ink channels were clear, and clean.  I purchased a set of starter HP original cartridges, which had been refilled.  Upon start up the printer issues messages like the cartridges were empty, and then that the printer was not designed to use continuous ink systems and so forth, but the issue is that I cannot get the printer to boot up and be recognized by my computer system, so that I can import the firmware downgrade.  I am a practicing CPA and I cannot spend this much time on a tool that refuses to be functioning. I will add both HP Printers to the land fill and replace with Canon, which is a dye based ink system, and not subject to drying up, but I thought I would give one more try to get this matter resolved.  I cannot tell if the printed circuit cards on the print head are damaged ($150) or just a set of OEM Ink cartridges ($125/ set) to boot up and then eliminate then need by downgrading firmware.  I have two laserjet printers which I have had for more than 20 years without incident, and a laptop with the HP name and logo.  I will be finished with HP and will advise my business clients about my experience when in discussion with them, unless I can resolve this issue.

[Kuroi_Kenshi]

Hi @martinstl,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer! 

We're thrilled to have the opportunity to assist you and provide a solution.

It seems your printer might be locked due to the use of non-genuine or refilled cartridges. Here’s how you can troubleshoot and attempt to resolve the issue:

Begin by performing a full printer reset. Unplug the printer while it’s powered on, wait 60 seconds, and then reconnect it to power. Turn it back on and check if the issue persists.

Next, verify whether the printer recognizes the cartridges. If it does but shows warnings, try bypassing them by selecting "OK" or "Ignore" on the printer screen. If the printer doesn’t recognize the cartridges at all, consider using a different set, preferably genuine HP cartridges, at least temporarily.

For further troubleshooting, install an older firmware version if your printer is detected by your PC in Device Manager. Visit HP’s support page for the correct firmware, or use the HP Print and Scan Doctor tool, which may help identify and resolve firmware-related issues.

If you suspect that the print head circuit is damaged, try testing the printer with a new set of original HP cartridges. Persistent errors could mean the print head requires replacement.

Finally, if you can access the printer’s settings via the HP Smart App or an Embedded Web Server, look for an option to disable HP Cartridge Protection. This might help resolve restrictions related to non-genuine cartridges.

Let me know how these steps work for you or if you encounter any specific challenges! 😊

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Best regards,