officejet pro 8210 printer

[Sonjacaswell]

I have an Officejet Pro 8210 and the printer is froze on a software update

[zoey7886]

@Sonjacaswell, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your officejet pro 8210 printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP OfficeJet Pro 8210 printer is frozen during a software update, you can try performing a factory reset to restore the printer to its default settings and potentially resolve the issue. Follow these steps:

Access the Setup Menu:

• From the home screen on the printer control panel, swipe down to open the Dashboard.
• Touch the Setup icon.

Restore Factory Defaults:

• Swipe up on the display and touch Printer Maintenance.
• Touch Restore.
• Touch Restore Factory Default.
• Touch Continue on the confirmation message.
• Wait until factory defaults are restored and the printer restarts.

Set Up Your Printer:

• Read and respond to the setup screens to set up the printer.

After completing these steps, your printer should restart and be ready for further setup. If the problem persists, consider updating the printer's firmware to the latest version. You can find detailed instructions and firmware updates on the HP Software and Driver Downloads page.  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Sonjacaswell]

I can not do anything with the printer it is frozen and has this msg. 

[zoey7886]

@Sonjacaswell, thank you for getting back to us!

Could you please help me with the error message that it has?

Looking forward to your response!

Regards,

[Sonjacaswell]

 

[zoey7886]

@Sonjacaswell, hi!

Thank you for sharing the screenshot with me!

Please try these steps to resolve the issue:

Clear the Error

Turn Off the Printer:

• Press the Power button to turn off the printer.
• If the printer does not turn off, unplug the power cord.

Wait:

• Wait for one minute.

Turn On the Printer:

• Plug the power cord back in.
• Turn the printer on and wait for it to become idle.

Update the Printer Firmware

From the Printer Control Panel:

• Tap Menu > Tools > Maintenance > Firmware > Check.
• If an update is available, tap Yes to install the latest update.
  

From the HP Smart App:

• From the app home screen, click the image of your printer.
• Click Advanced Settings.
• From the EWS, click the Printer Update tile or Printer Updates under Manage, and then click Check Now.

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,