officejet pro 9010 won't wireless print from computer. no error message.

[W9010]

Printer and desktop computer on same network. I can print from iphone, ipad and notebook, but not desktop.

Desktop has HP smart app. It's diagnostics say no error.

Prints when connected with cable...but not wireless

[Garp_senchau · Accepted solution]

@W9010, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart devices

Restart your computer or mobile device, printer, and router to clear any error states.

Disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.

If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.

Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer and from the power source.

Turn off the computer or mobile device that the printer was set up with.

Restart the router.

Reconnect the power cord to the printer and to a wall outlet.

Note: HP recommends plugging the printer directly into a wall outlet.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Refer this guide for further troubleshooting steps: Troubleshoot a Wi-Fi connection to an HP printer | undefined

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards,

[W9010]

Deleted WiFi printer and re-installed.

Fixed issue!

[Garp_senchau]

Hey @W9010,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Regards,