officejet pro 9015 have different driver than pro 9010?

[Leams]

When we purchased our printer we downloaded the driver but it appears the driver is for a 9010 series is that the same as the driver necessary for the 9015?  We randomly get "the printer is offline" messages.  Sometimes we reboot and it connects, other times that does not work.  Sometimes we have to unplug the printer and reboot it.  Sometimes it works fine.  Driving us crazy!

[Dragon-Fur]

@Leams 

Same software for both models in this 9010 series.

No worries there.

Connection is breaking / recovering / breaking / inconsistent,

Two quick ideas:

Change the connection type to TCP/IP

Method - Create TCP IP port

** Install – Optional - Port Issues - Create a TCP/IP port **

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

How-to “Create TCP Port” Contributed by  greenturtle:

1. 
   1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
   2. On your PC, go to Control Panel, from Devices and Printers, Right-Click the printer and Left-Click Printer Properties, select the Ports tab.
   3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
   4. Type in the proper IP address for the printer.
   
   This video resource will show you how to do it:
   Create & Use TCP IP port
   
   Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)

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IF you are using a dual band router, make sure the printer knows to which SSID named network it should be connecting.

Example Plate - Dual Band

SSID_Dual_Band_Example_8

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References / Resources

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

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Some Wireless Wisdom here...

 Wireless printing center

Some of the more common remedies grouped in the subject:

Wireless Printing Center > Common Questions > Printer no longer works on network

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9015 All-in-One Printer 

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