officejetpro 6970 won't install

[kmo75]

This printer used to work, but won't wireless print anymore. It is connected to the internet and my Windows 10 laptop and shows it is updated. I've removed the printer and drivers several times with no luck. I have downloaded and installed all current drivers and firmware several times. I don't have a VPN. I've turned off Windows Defender firewall.  I've run HP Smart, HP Easy Start and HP Print and Scan Doctor several times. I've changed ports. I'm not sure what else to do.

I've tried everything on the HP website and the HP Virtual Agent to try to fix the problem.

[Betty0610]

@kmo75

Welcome to the HP Support Community.

Let's restore the networks settings on the Printer:

To restore the printer to the original network settings 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes. 5. Print the network

Once done, connect the Printer to the Wi-Fi.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!