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- HP Community
- Printers
- Printer Setup, Software & Drivers
- offline/disconnected printer

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06-04-2025 12:01 AM
My printer has been off for a while. now i cannot get it to "online" or connect to previous wifi.
I have powered off, disconnected power. held down the X button and connection button, has been blinking for hours.
06-05-2025 06:52 AM
@TaylorG1, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding Printer Connection Issues with HP Deskjet 3772!
We're thrilled to have the opportunity to assist you and provide a solution.
If you are having trouble getting your HP Deskjet 3772 printer back online or reconnecting it to your Wi-Fi network, here are some steps you can follow to resolve the issue:
Check Wireless Settings on Printer:
- Power On the Printer: Ensure that your printer is powered on.
- Access Wireless Settings:
- Press the Wireless button on the printer to access the Wireless Settings menu.
Reset Network Settings to Default:
- Reset Wireless Settings:
- Press and hold the Wireless button for about 20 seconds until the wireless light starts blinking. This will reset the network settings to default.
Reconnect Printer to Wi-Fi Network:
- Wi-Fi Protected Setup (WPS) Method:
- Push Button Method: If your router supports WPS, press the WPS button on your router. Then press and hold the Wireless button on the printer until the wireless light starts blinking. The printer should automatically connect to your Wi-Fi network.
- PIN Method: If using a PIN, go to the router’s settings, find the WPS section, and enter the PIN displayed on the printer screen.
- Using HP Smart App:
- Download and Install HP Smart App: Download the HP Smart app on your smartphone or computer.
- Add Printer: Open the app and follow the on-screen instructions to add your printer to the app.
- Setup Wireless Connection: Follow the instructions in the app to connect the printer to your Wi-Fi network.
Hope this helps!
Take care, and have an amazing day!
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Regards,
ZOEY7886
I am an HP Employee