• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎11-06-2024 01:34 PM

HP Recommended
Product: M28A

Hello

please how to downlod this older firmware ? HP_LaserJet_Pro_M28_M31_Firmware_Update_20210121.exe

Many thanks for link or share.

Pavel

Tags (1)
Category:
Reply
1 REPLY 1

‎11-08-2024 10:48 AM

HP Recommended

Hi @PBA72,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are trying to download the older firmware for your HP LaserJet Pro M28/M31, specifically the version HP_LaserJet_Pro_M28_M31_Firmware_Update_20210121.exe, you can follow these steps:

 

Official HP Support Page:

  • Go to the official HP support website for your printer: HP LaserJet Pro M28/M31 Support.
  • Enter your printer model (e.g., HP LaserJet Pro M28) in the search bar.
  • Go to the "Software and Drivers" section.
  • Look for the firmware update section. HP generally offers the latest firmware version here, but older firmware may be available through their support team.

HP Firmware Page: Update the firmware on an HP printer

  • You can try visiting the direct firmware page link HP LaserJet Pro M28/M31 Firmware and search for the firmware using the specific release date or version.

Refer to this document: HP LaserJet Pro MFP M28-M31 Printer series User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

Take care and have a good day.
Gaya1239 – HP Support.
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.