older generation cartridge on 8610

[th97430]

hello, I have moved my printer to another room. When I turned it on the print did not recognize my black Cartridge. It says old generation cartridge. Can anyone help me please ?

[A_Gayathri]

Hi @th97430 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Officejet Pro 8610 is displaying an error message stating "old generation cartridge," there are a few troubleshooting steps you can follow to address the issue:

Reinstall the Cartridge:

• Turn off the printer.
• Remove the black cartridge.
• Check for any protective tapes or seals on the cartridge and remove them if present.
• Reinstall the black cartridge securely.

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 30 seconds to 1 minute.
• Plug the printer back in and turn it on.

Update Firmware:

• Visit the HP official website and check if there are any firmware updates available for your printer model.
• If updates are available, follow the instructions to update the firmware.

Clean the Cartridge Contacts:

• Turn off the printer.
• Remove the black cartridge.
• Use a lint-free cloth to gently clean the electrical contacts on the cartridge.
• Reinstall the cartridge and turn on the printer.

Check Cartridge Expiration Date:

• Ensure that the black cartridge is not expired. Cartridges have an expiration date, and using an expired cartridge can cause issues.

Check for Genuine HP Cartridges:

• Make sure you are using a genuine HP cartridge and not a third-party or refilled cartridge. HP printers may not recognize or work well with non-HP cartridges.

I hope this helps. 

Take care and have a good day.-

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[th97430]

Hi @Gaya1239,

Thank you for your reply.

But I have tried all of the 6 steps you have mentionned except the firmware updating. I have download the last one but cannot update my printer. Because when I select my printer on the list the update button still desactivated.

The black cartridge I use is not a HP guenine. But It was working good before I moved the printer. And all the other cartridges are from the same pack. Its like I have unplugged the printer, plugin it again and it doesn't work anymore.

Can you help more ?