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Microsoft Windows 10 (64-bit)

I have somehow lost my driver and cannot figure out how to get it reinstalled.   On the printer I have a blinikig orange light which says to check printer cartridge but even when I put in a new cartridge it continues to blink

1 REPLY 1
HP Recommended

Hi @WillPot.

 

1. Maybe you need to clean contacts of cartridge and also contacts inside printer:

 

2. Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

 

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Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
Can't get your ink cartridge to work? The two most common culprits are recognition errors and print quality issues. LD Products shows you how to tackle both in this handy quick tip video. If your cartridge isn't recognizing in your printer, there might be tape residue or finger print oil on the ...
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