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‎05-14-2020 07:26 PM

HP Recommended
Product: HP office jet pro 6975
Operating System: Microsoft Windows 10 (64-bit)

Can't get out of "paper jam"error code issue. Definitely no paper jam. help!

3 REPLIES 3

‎05-15-2020 03:07 AM

HP Recommended

Hi,

 

Thank You for contacting HP.

As I get you have the paper jam issue on the printer, I am providing a support link which has step by step description of what needs to be done to resolve the issue.

Please try the steps in the link below:- 

 

https://support.hp.com/gb-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1...

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

I´m an HP employee
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‎05-17-2020 08:59 PM

HP Recommended

Hello Garry-C.  I see that I'm getting the same response as my first request. Are you a robot?

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‎05-18-2020 12:43 AM

HP Recommended

Hi,

 

Thank you for replying,

This is not an Automatic reply. I am not a robot, however I would like to know if you have tried the steps in the link suggested earlier, the link has all the steps to fix the issue.

Kindly let us know if the steps are performed and what is the result.

 

Thanks.

I´m an HP employee
Was this reply helpful? Yes No
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