paper size

[mchawk]

Hi i have a office jet HP 3835, i'm trying to print onto a 4 by 6 inch glossy photo paper size which i select but the print says i have the wrong size

[Kuroi_Kenshi]

Hi @mchawk,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Paper Size in Printer Settings:

• On your printer’s control panel, go to Settings > Paper Setup.
• Ensure the paper size is set to 4x6 inches.

Check Paper Type:

• Also, ensure that the paper type is set to Glossy Photo Paper.

Load Paper Correctly:

• Confirm that the 4x6 inch paper is loaded correctly into the paper tray.
• The paper should be placed with the glossy side facing down.
• Ensure the paper guides are snug against the papers without bending them.

Update Printer Drivers:

• Make sure you have the latest drivers installed for your HP OfficeJet 3835. You can download the latest drivers from the HP Support page.

Print Settings on Computer:

• On your computer, open the document or image you want to print.
• Go to Print Setup or Page Setup within the application you are using.
• Ensure that the paper size is selected as 4x6 inches and the paper type is set to Glossy Photo Paper.

Use HP Smart App:

• If you are using the HP Smart app, ensure the paper size and type settings are correctly set there as well.
• Open the HP Smart app, select your printer, go to Print Options, and set the paper size to 4x6 inches and type to Glossy Photo Paper.

I hope this helps.

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Best regards,