paper tray empty when it is full

[besty58]

my hp envy 6200 seris printer will not register paper in tray

[Jeet_singh]

@besty58,

Thank you for posting your query on HP Community,

Did you try making a copy on the printer? This will help us isolate the issue. Restart the printer and then place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

If the copy comes out fine then I would suggest here is to update the printer firmware. You may refer to this support document for - HP Printers - Updating or Upgrading Printer Firmware

Once done, restart the printer. 

If the issue persists, I would suggest here is to perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

You may refer to this support document for - HP ENVY 6200 Printers - 'Out of Paper' Displays, Printer Does Not Pick Up Paper

Let me know how it goes for further assistance. 

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