passkey dongle stopped abruptly

[peterjhooke]

I have a USB passkey dongle for a video editing software i use that stopped working abruptly the next day.
The USB Dongle has agreen indicator light that usually stays a solid color, but instead now it just flashes and computer does not detect it's connection.
USB does not connect nor does it show up in my devices under device manager.
I tried restarting computer.
I tried updating drivers from device manager, said they are all up to date.
I tried uninstalling all USB drivers and restarting my computer.
I tried downloading a new USB driver from HP's website for my device 5cd024jmp6 - but they only support up to windows 10 and my device is OS 11 so currently do not have the ability to do so.
My next step is trying a windows repair, currently waiting to download Win11 Disk Image to try file setup.

1) Any current internal fixes for similar issues would be great
2) HP if you could send me updated USB drivers that work for OS 11

[Repairatrooper]

Not really clear, has it ever worked on Windows 11?

[peterjhooke]

Yes, this dongle was always working with my computer while it was OS Windows 11…

Stopped working abruptly overnight…

[Repairatrooper]

Have you tried the dongle in another computer to confirm the dongle has not failed? USB keys do have a read/write lifespan perhaps the key failed. This is as likely as a sudden windows failure overnight.

[peterjhooke]

Confirmed the dongle is working in other devices.

Currently just my laptop has the issue

[peterjhooke · Accepted solution]

FIXED:

Did a windows repair...

To start the repair, kindly follow these steps:

1. Click on this link: https://www.microsoft.com/en-us/software-download/windows11

2. Scroll to the third option on the page - Download Windows 11 Disk Image (ISO) - Select the multi-edition, then click Download now - Select the language, then click download 64 bit

3. Once downloaded, check the file to make sure it if fully downloaded - a 6.3GB file After downloading, next steps:

4. Locate the file in its location and right-click on it. Then select 'mount' to open.

5. You will see a number of folders in the document, and a setup file. Click on the setup file (Please do not click on any of the folders).

6. Then follow the prompts.