pc crashed want to install the application

[arun237]

printer hp ink advantage 3835 previously HP smart working

[Hawks_Eye]

Hi @arun237 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

I hear you—after a crash it can be confusing to know exactly what needs reinstalling, especially since your HP Ink Advantage 3835 was previously working with HP Smart. To make sure we isolate the issue correctly before moving into steps, could you clarify a few points for me:

• Are you trying to reinstall the HP App (which replaced HP Smart), or just the printer driver/software?
• Is your printer connected by USB cable or through Wi‑Fi?
• Which operating system version are you running now—Windows 11, or something else?
• When you say “pc crashed,” did you have to reinstall Windows, or did the system recover without a full reinstall?
• Do you still see the printer listed in Devices and Printers or in the HP App, or is it completely missing?

Once I know these details, I can guide you to the exact application and driver package you’ll need, and the right way to set it up again.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

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