pc will not communicate with printer HP 3630.

[jft43]

PC will not communicate with printer. Printer connected to wifi and no flashing lights on control panel. Have uninstalled and reinstalled both the printer and the software 3 times now, but keep getting error message on HP Smart 'unexpected configuration problem 0x80004005.

Don't know what to do next!

[sandytechy20]

@jft43

Welcome to the HP support community.

I understand that you are getting 0x80004005 error, I am glad to assist you.

Did you make a copy and check if that works fine?

Meanwhile:-

This seams to a driver issue, did you uninstall the printer driver form root level before installing the new driver?

If not, follow these steps to fix the issue:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using HP Smart app

Click here to download the HP Smart app.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several other.

Cheers.

[jft43]

Thank you so much for getting back to me - I actually managed to fix it (inadvertantly) when I upgraded to Windows 11, but have 'filed' your response just in case it happens again!

[sandytechy20]

@jft43

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.