persistent expired certificate issue macOS

[brisdoc]

I have the expired certificate issue with my smart tank 7600 when printing from my MacBook. Air print from my phone works fine as does scanning from the same MacBook.

I have followed the steps to self generate a certificate and the new one has a start date of yesterday and a 10 year expiry.

my Mac book still complained that the printer cerificate was expired.

I have then uninstalled and reinstalled the printer, have restarted both the printer and MacBook and the problem persists.

any tips would be gratefully appreciated 

[zoey7886 · Accepted solution]

@brisdoc, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Smart Tank 7600! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your MacBook is still caching the old, expired certificate. Try the following steps to resolve the issue:

Remove and Re-add the Printer

• Go to System Settings > Printers & Scanners on your Mac.
• Select your HP Smart Tank 7605 and remove it by clicking the minus (-) button.
• Restart your MacBook.
• Re-add the printer by clicking the plus (+) button and selecting it again.

Clear Keychain Access Entries

• Open Keychain Access on your Mac (search for it using Spotlight).
• In the search bar, type HP.
• Look for any certificates related to your printer.
• Right-click on them and select Delete.
• Restart your Mac and try printing again.

Manually Trust the New Certificate

If your Mac still complains about the expired certificate:

• Go to System Settings > Printers & Scanners.
• Click Options & Supplies for your printer.
• Find the SSL certificate settings and check if you can manually trust the newly generated certificate.

Reset the Printing System

• Go to System Settings > Printers & Scanners.
• Right-click (or Control + Click) anywhere in the printers list and select Reset printing system.
• This will remove all printers, so you'll need to re-add them.

Update Printer Firmware

• Open HP Smart App on your Mac.
• Check if there's a firmware update available for your printer and install it.

Try these steps and let me know if the issue persists! 😊  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[brisdoc]

Thank you Zoey, that worked perfectly, I am much obliged.

D

[zoey7886]

@brisdoc, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards,