photosmart premium 309a print failure code Oxc19a0020. purchased new print head and cleaned

[julie555]

My photosmart premium 309 a printer stopped working suddenly.  I replaced cartridges and cleaned the print head but this did not solve the problem. I since purchased a new HP print head and it still does not work.  I get error Oxc19a0020.   I am not technical but have carried out obvious problems. I have also switched the printer on and off and also turned off the mains supply and reconnected. It will does not solve the isses and printer remains at fault.  I've been addressing this for over 2 weeks and not desparate to get my printer operational.  Please help.  Thank you.   my email is Edited

[Hawks_Eye]

Hi @julie555 

Welcome to the HP Support Community! We're here to help you get back up and running.

The following products have been retired and are no longer supported by HP. All official HP support content for these products has been removed from this web site.

• HP Photosmart Premium Fax All-in-One Printer - C309a

HP policy for products no longer supported.

HP Support may vary by product. Once a product is retired, the official HP support content (troubleshooting articles, user guides, how-to videos, etc.) for that product is removed from the HP web site. 

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Hawks_Eye