please assist with software or driver on a MAC

[MikeG700]

somebody please supply me with a updated driver so I can use my HP SMART tank printer using a cable on my MAC with OS 14.0 Sonoma. Thanks in advance

[Kuroi_Kenshi]

Hi @MikeG700,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Smart Tank printer is not working with macOS Sonoma 14 using a USB cable. Let’s go through a few checks.

For a HP Smart Tank printer connected via USB cable to a Mac running macOS 14 Sonoma, you generally do not need a specific "updated driver" file, as Sonoma supports AirPrint and updated HP drivers through Apple Software Update. 

Here is how to set it up and get the necessary software:

1. Direct Cable Setup (Recommended)

1. Connect the Cable: Plug the USB cable directly into your Mac. If you are using a new MacBook, you will need a USB-C to USB adapter (or USB-C to USB-B cable).
2. Power On: Ensure the printer is powered on.
3. Add Printer:
   • Go to System Settings > Printers & Scanners.
   • Click Add Printer, Scanner, or Fax... (or the + button).
   • Select your HP Smart Tank printer from the list.
   • In the "Use" dropdown, ensure it says AirPrint or the name of your printer.
4. Print/Scan: Try printing a test page. 

2. Download Updated Software (If needed)

If the above does not work, download the latest HP Smart software: 

• Go to 123.hp.com on your Mac.
• Download and run HP Easy Start. This app will detect your printer and install the necessary drivers for Sonoma. 

3. Troubleshooting (If it still won't work)

• Restart everything: Turn off your printer and restart your Mac.
• Re-add printer: Remove the printer from Printers & Scanners, then add it again.
• USB Connection: Unplug the USB cable from both the printer and Mac, wait 10 seconds, and plug it back in firmly.
• Apple Software Update: Go to System Settings > General > Software Update to make sure your Mac is fully up to date, as this often updates printer drivers automatically. 

Note: For USB connections, you might see "HP Smart Tank [Model Name] (USB)" as the printer name in the list. 

I hope this helps.

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Best regards,