• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-24-2023 05:28 PM

HP Recommended

After not using the DeskJet 2375 for a few weeks and having it unplugged, now connecting the USB cable immediately drives Windows10 light blue screen of death wdf01000.sys system exception, followed by endless rebooting.  And of course HP Smart doesn't offer an autoupdate option or any way to tell if there's a new driver or firmware update, without having the printer plugged in.  Windows update activity history shows driver updates:  HP - Printer - 2.7.2.1854 successfully installed on ‎3/‎24/‎2023 and Hewlett-Packard - Image - 6/22/2006 12:00:00 AM - 10.0.17119.1 Successfully installed on ‎3/‎24/‎2023.  There are no more Windows updates available.  Windows 10, version 22H2; KB5023696 cumulative update.   Thoughts??

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.