pr5530e printer prints alignment page, but does not copy or print from laptop

[JR1947BKM]

HP 5530e Printer.  Prints alignment page and color pallet.  Goes thru motions of printing copy or computer download, but spits out blank paper.

[Nal_NR]

Hi @JR1947BKM,

Welcome to the HP Support Community. 

I'd like to help!

Did you make a copy and check if that prints fine?

Meanwhile:

Print a Print Quality Diagnostic report

Load plain white paper in the paper tray.

On the printer control panel, touch the Settings icon , and then touch Tools.

The Tools Menu displays.

Touch Print Quality Report.

The printer prints the Print Quality Diagnostic report.

Figure : Example of a Print Quality Diagnostic report with no defects

If this does not print fine, try the steps mentioned in this document:- Click here

If the issue persists, that should be a hardware issue.

This might require one on one interaction to fix the issue.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!