priniting from flatbed

[jnkidd]

my printer will not print from flatbed

[Raj_05]

Hi @jnkidd,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY Photo 7155 All-In-One Printer is not printing from the flatbed, there could be several reasons for this issue. Here are some troubleshooting steps you can try.

• Check Connections: Ensure that the printer is properly connected to your computer or network. Also, make sure that the flatbed scanner is connected securely to the printer.
• Restart Printer: Sometimes, simply restarting the printer can resolve temporary issues. Turn off the printer, wait for a few seconds, and then turn it back on.
• Update Printer Drivers: Outdated or corrupt printer drivers can cause printing problems. Visit the HP website to download and install the latest drivers for your printer model.
• Check Printer Settings: Make sure that the printer settings are configured correctly. Ensure that the correct input source (flatbed) is selected in the printing preferences or settings.
• Check for Errors: Look for any error messages on the printer's display panel or on your computer screen. These messages can provide clues about what might be causing the issue.
• Test with Different Software: Try printing from different software applications to see if the problem is specific to one program. If printing from multiple programs fails, it's likely a printer-related issue.
• Clean Scanner Glass: Dust, smudges, or debris on the scanner glass can affect scan quality. Clean the scanner glass thoroughly with a soft, lint-free cloth.
• Reset Printer Settings: Resetting the printer to its factory default settings can sometimes resolve software-related issues. Refer to the printer's user manual for instructions on how to reset it.

By following these troubleshooting steps, you should be able to identify and resolve the issue with your HP ENVY Photo 7155 All-In-One Printer not printing from the flatbed.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support