print driver not connected in pc

[sandeep1112]

hello sir

             my name is sandeep i am purchase hp smart tank 585 printer all in one but printer not support in my compuet please help me

[Raj_05]

Hi @sandeep1112,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP Smart Tank 585 printer. To help you, I'll need more information about the specific problem you're facing. Here are some general steps you can take to troubleshoot and resolve common issues.

• Check System Requirements: Ensure that your computer meets the system requirements for the HP Smart Tank 585 printer. Verify that your operating system is supported and that you have the necessary hardware specifications.
• Install the Latest Drivers: Make sure you have the latest drivers for your printer installed on your computer. Visit the official HP website and download the drivers specific to your printer model. Follow the installation instructions provided.
• Connection Issues: If you're having trouble connecting the printer to your computer, ensure that the USB or wireless connection is properly set up. For USB connections, use a high-quality USB cable. If using a wireless connection, make sure the printer and computer are on the same network.
• Restart Devices: Sometimes, simply restarting your computer and printer can resolve connectivity issues. Turn off both devices, wait for a few seconds, and then turn them back on.
• Check for Updates: Ensure that your computer's operating system is up-to-date with the latest updates. This includes Windows updates for Windows users and system updates for macOS users.
• Firewall/Antivirus Settings: Check your firewall and antivirus settings to ensure they are not blocking communication with the printer. Temporarily disable them to see if it resolves the issue. If it does, you may need to adjust the settings to allow communication.
• HP Print and Scan Doctor: HP provides a diagnostic tool called "HP Print and Scan Doctor" that can automatically troubleshoot and fix printing problems. You can download it from the HP support website and run it to identify and resolve issues.

Remember that the above steps are general suggestions, and the specific solution may depend on the nature of the problem.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support