print format error

[SAS66]

I have tried to print a document that I bought and downloaded from an Australian company.  I get the message ' print format error' on my screen.  The document continues to print, but seems to be missing a small piece at the bottom.  I use A4 paper, so this is what I entered.  Do I need to change the format somewhere?  There is a square that should be 1 inch square, but it's just a little under on the printed page.

[Dragon-Fur · Accepted solution]

@SAS66 

Welcome to the HP Community.

Print document

Using HP Smart Mobile?

Skip this section > scroll down to section Relevant to HP Smart Mobile

Relevant to Windows

If the document is a PDF file, the formatting is built into the document.

That means, the fonts, margins, and the other parts of the document were configured before the file format was exported to PDF.

What to do?

Assuming you have installed the Full Feature Software / full driver printer software,

Assuming there is not some form of protection built into the PDF file that prevents printing / copying,

Try / Consider:

Preparation

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

• HINT:  Watch out for and UNCHECK unwanted extra software
• Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

Adobe Acrobat Reader Learn & Support

Acrobat Reader DC Help

================================================================

PDF - Print - Print Content to Fit the paper

Example -

1. Open the offending document in Adobe Reader DC
2. Set the Paper Size in Properties or Page Setup
3. Set the Page Size to Fit the content within the confines of the paper you are using.

Fit

OR

Shrink oversized pages

OR

Possibly select a custom percentage of 100% for force the content smaller.

Manage Print Output with Print Preview_PDF_1H

What else?

PDF - Print as Image

If the file will not print due to unusual content (odd fonts, color schemes, tables, other oddities), print the file as an Image.  Image printing does not require the printer software to translate file content.

1. Open the offending document in Adobe Reader DC

1. Click Print icon > Set other options on the menu > Click Advanced button

1. Set the printer select the colors (Optional)
2. Select Print the PDF file as an image

What else?

HP Smart Windows might be able to print the document.

Because you are having trouble fitting the document to the paper, this is less likely to work.

Relevant to HP Smart Mobile

Paper Size must be adjusted before you open the file to be printed.

Example

Retain_Printing_Preferences_5

Next...

Open HP Smart Mobile

Select / Open the document to be printed / shared

Click the Print icon

Open / Select Transform > Resize > Select option Resize to fit the document onto the paper

When DONE, continue with job submission.

Example - HP Smart Mobile > Print Documents > Transform (Resize)

HP_Smart_Mobile_PDF_Print_Transform_5

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

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