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‎09-12-2020 08:13 AM

HP Recommended
Product: Hp 8035

I just unpacked my new printer and it displays Event Code 62.80.23 There is a problem with the printhead.

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3 people had the same question
1 REPLY 1

‎09-14-2020 11:09 AM - edited ‎09-14-2020 11:10 AM

HP Recommended

@Dabnet, Welcome to the HP Support Community!

 

Let us try these steps to resolve this issue: 

 

Perform the steps mentioned in this document - Error Indicates Faulty Printhead

 

Make sure the packaging materials from inside the printer is removed. Check for any plastics/cardboards in the ink cartridge access area.

You may refer to the steps from Paper Jam Error

 

For assistance on First time setup, click here

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

KUMAR0307
I am an HP Employee

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