print preview not working

[smaczko]

after the latest windows 11 update my printer will not display a preview and the only way to print it to hit print without getting a preview.  sometimes only want to print certain pages so it's hard without getting a preview.

[Irfan_06]

Hi @smaczko,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your printer that does not show the print preview before initiating a print.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[smaczko · Accepted solution]

Believe it or not - this was only happening when using Google Chrome - there is a fix

Create a shortcut of chrome on your desktop and add a space and --disable-features=PrintCompositorLPAC to the end of the target.

Full target should be "C:\Program Files\Google\Chrome\Application\chrome.exe" --disable-features=PrintCompositorLPAC

Instead, I went to the shortcut and then added --disable-features=PrintCompositorLPAC

make sure you pus a space before the --

[Irfan_06]

Hi @smaczko,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support