print preview not working

[midgehola]

no error message.  just keeps saying "loading" and nothing loads.  

[Alden4]

Hi @midgehola,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP printer's print preview is stuck on "loading" without an error message, it indicates a possible issue with the print settings, printer software, or the application you're printing from. Here's how you can resolve it.

Restart Your Devices

1. Restart the printer by turning it off, waiting 30 seconds, and turning it back on.
2. Restart your computer or mobile device.
3. If you’re printing from an app, close and reopen the app.

Clear the Print Queue

1. Go to the Control Panel on your computer (or System Preferences on a Mac).
2. Navigate to Devices and Printers (or Printers & Scanners on Mac).
3. Select your printer and click Open Queue.
4. Cancel any pending jobs.

Check Print Settings

1. Open the application you're printing from and navigate to the Print dialog box.
2. Ensure that the correct printer is selected.
3. Reset the settings to default and try printing a simple document.

Update or Reinstall Printer Drivers

1. Visit HP Customer Support and download the latest drivers for your printer.
2. Uninstall the current printer driver/software:
   • Windows: Use the Control Panel > Programs and Features to uninstall.
   • Mac: Go to System Preferences > Printers & Scanners, right-click your printer, and select Remove.
3. Reinstall the latest drivers.

Check for Software Conflicts

• Browser Issues: If printing from a browser, clear the cache or try another browser.
• App-Specific Issue: Test print from another app to check if the issue persists.

Reset the Printer

1. Perform a factory reset on your HP printer:
   • Navigate to Settings on the printer's touchscreen (or control panel).
   • Select Restore Defaults or a similar option.
2. Reconnect the printer to your network.

Test Print

1. Print a test page from the printer settings menu.
2. Print a document from your computer or device to check if the issue is resolved.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support