print/scan doctor doesn't work. have win 10 os but uncertain that's problem

[10joro10]

print/scan dr. locates, communicatas with   printer, 8600 officejetpro, then reverts to initial state..

[Dragon-Fur · Accepted solution]

@10joro10 

Perhaps the software has come across a problem or situation for which it is not prepared.  Similar to error messages that seem out of context, when a program simply does not appear to "do anything", it might be because it ran into a situation for which there are no written instructions.

There is not much you can actually "do" if this is the case - unlike AI, there is usually no way to "train" software of this type to learn how to behave differently.

If you like, you can uninstall the Doctor and then try installing a fresh copy.

Doctor and other Diagnostics

HP Diagnostics - https://support.hp.com/us-en/topic/diagnostics

Print and Scan Doctor - Diagnostics - Printing

Consider: 

What is "wrong" that you need to use the program?

Use (other) Troubleshooting and documents to try and fix the issue yourself.

For example

Open the Troubleshooting category in your printer Support Website

Select a Topic from the list

If necessary / available , select a sub-topic to further narrow the results

Sample

Category Troubleshooting

Topic  = Printer Setup, Installation & Updates

Sub-Topic= Setup, Install & Connect Printer

From the Document list results:

HP Printer Assistant Prompts to Connect a New Printer

 Printer Not Found During Driver Setup (Windows)

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