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- Printer Setup, Software & Drivers
- print test page crashes windows explorer in windows 7

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07-29-2023 10:28 AM
I connected my Hp laserjet M236sdn to my Pc (Windows 7 64bit) nice and easy through Hp easy start application. Scanner and copier works fine. But, however, I am unable to manage my printer to work.
On print test page command, windows explorer crashes.
On printing text document for my pdf viewer, I receive well known error: "Host for 32 bit applications stopped working".
I already reinstalled my printer with its drivers - no use. Also, I installed Microsoft hotfix kb2647753 proposed elsewhere, again no use.
Any further suggestions to help me please?
08-01-2023 09:53 AM
Hi @nrloh
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing issues.
You can run a complete diagnostic check on the printer from the HP print and scan doctor app here, isolate the issue.
Once downloaded, open the tool, click on add printer on top and select your printer and click on fix printing option and follow the on screen instructions to complete the diagnostic test and resolve the same.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a good day.
Treeko
HP Support
I am an HP Employee