print test page crashes windows explorer in windows 7

[nrloh]

I connected my Hp laserjet M236sdn to my Pc (Windows 7 64bit) nice and easy through Hp easy start application. Scanner and copier works fine. But, however, I am unable to manage my printer to work.

On print test page command, windows explorer crashes.

On printing text document for my pdf viewer, I receive well known error: "Host for 32 bit applications stopped working".

I already reinstalled my printer with its drivers - no use. Also, I installed Microsoft hotfix kb2647753 proposed elsewhere, again no use.

Any further suggestions to help me please?

 

[Treeko]

Hi @nrloh 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues.

You can run a complete diagnostic check on the printer from the HP print and scan doctor app here, isolate the issue.

Once downloaded, open the tool, click on add printer on top and select your printer and click on fix printing option and follow the on screen instructions to complete the diagnostic test and resolve the same.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[nrloh]

Nope. I've already tried the Hp doctor; it didn't help me. Thanks for the reply though.

I am about to install windows 10 now and I hope that drivers provided on your site for windows 10 will work properly.

[Treeko]

Hi @nrloh 

Thank you for confirmation.

Please let me know if you need further assistance and feel free to reach out.

Take care and have a good day.

Treeko

HP Support