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‎07-13-2025 07:06 AM

HP Recommended
Operating System: Microsoft Windows 11

I have a HP 3050 printer installed. The window is updated to Window 11 version  24H2 . since then, the printer is offline. The printer is UBS attache

1 REPLY 1

‎07-15-2025 05:15 AM - edited ‎07-15-2025 05:16 AM

HP Recommended

@Tyler9991, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're experiencing an "offline" issue with your HP Deskjet 3050 printer on Windows 11, especially after the 24H2 update. 
Here’s a step-by-step guide to help resolve the issue, especially since it's connected via USB:

Restart Devices

  • Turn off your printer and disconnect the USB cable.
  • Restart your Windows 11 PC.
  • Turn the printer back on and reconnect the USB cable to a different USB port.

Remove and Reinstall the Printer

  • Go to Settings > Bluetooth & devices > Printers & scanners.
  • Click on your HP Deskjet 3050, then select Remove device.
  • After removal, disconnect the USB cable again.

Uninstall Old Drivers

  • Open Control Panel > Programs > Programs and Features.
  • Uninstall any software related to HP Deskjet 3050.
  • Also uninstall the HP Smart app if installed. HP Smart

Download and Install Latest Drivers

  • Visit HP Support Page
  • Download the full feature software and drivers.
  • Install the software before reconnecting the USB cable.
  • When prompted during installation, connect the USB cable.

Set Printer as Default

  • Go to Settings > Bluetooth & devices > Printers & scanners.
  • Click on your printer and select Set as default.

Disable “Use Printer Offline” Mode

  • Open Control Panel > Devices and Printers.
  • Right-click on your printer > See what’s printing.
  • Click Printer in the menu bar and uncheck “Use Printer Offline”.

You may refer to this document - HP printer is offline or unavailable | HP® Support

>HP printer does not work after upgrading to Windows 11 | HP® Support

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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