printer always needs to be reinstalled

[pauper]

HP Deskjet 3520 all-in-one.  Recently, every time i go to print or scan, i double click on the pronter's icon on my desktop and then instead of the usual print and scan control panel coming up, i'm asked to instal the printer and enter the IP code. It does this every time now.  I've reinstalled the HP driver (for windows 10) but it is still asking me to instal the printer every time i turn it on to use.  What am i doing wrong?

[atharva_gp · Accepted solution]

@pauper,

Thank you for reaching out to the HP Support community!

I think there could be some issues with the printer drivers installed on your PC.

Let's try these steps:

Step 1: Run the HP Print and Scan Doctor

HP Print and Scan Doctor is a diagnostic utility that is used to identify printing and scanning issues automatically.

• Download HP Print and Scan Doctor from this link
• Run HPPSdr.exe from the download location on your computer.
• Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
  • If your printer is not listed, turn it on and click Retry.
  • If there is a connection problem, follow the instructions in the tool.
• Click Fix Printing and follow the on-screen instructions and complete the diagnostics
• Launch the application and check if it works
• Reboot the PC and launch the app again and check if it works

This tool should automatically resolve the driver issue. But if you have the same issue after running the diagnostics, proceed to the next step.

Step 2: Uninstall and re-install the printer drivers

• In Windows, search for 'Control Panel' and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.
• Select your HP Printer.
• Select Uninstall.
• In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.
• In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.
• Open up the run command with the "Windows key + R" key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
• Click on the "Drivers" tab.
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.
• Select Ok.
• Select Apply and Ok on the Print Server Properties windows.
• Close Devices and Printers.
• Open up the run command with the "Windows key + R" key combo.
• Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart the computer.
• Download the full feature printer software and install it from this link or manually search for drivers from https://support.hp.com/us-en/drivers/printers.
• Open the downloaded file, follow onscreen instructions and complete installation
• launch the application and check if it works.
• Reboot the PC again and check if you can launch the app again without re-doing the set-up.

You can also use the HP Smart App for using the printing and scanning features from your PC.

Let me know what happens.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[pauper]

Yes! It worked!  Thank you very much for your help!

[atharva_gp]

@pauper,

Glad to know that the issue is fixed.

Please feel free to reach us back if you need any further assistance.

Cheers!