printer bit 64 error

[sdpo1]

[Meghana_10]

@sdpo1, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP printer. 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

A "printer bit 64 error" can indicate a number of issues, often related to drivers or software conflicts on a 64-bit operating system. Here's how you can try to resolve this:

1. Check for Latest Drivers:

   • Make sure you have the latest printer drivers installed. 

2. Uninstall and Reinstall the Printer:

   • Uninstall the printer from your computer completely.
   • Reboot your computer and reinstall the printer using the latest drivers. This can often resolve conflicts that cause errors.

3. Update Your Operating System:

   • Make sure your operating system has all the latest updates installed as these can include fixes for known issues with printers.

4. Check for Software Conflicts:

   • Ensure that no other printer software is causing conflicts. Sometimes third-party printer software can interfere with your printer's operation.

5. Run HP Print and Scan Doctor:

   • Download and run the HP Print and Scan Doctor tool from the HP website. This tool can automatically diagnose and resolve a wide range of issues.

6. Check for Firmware Updates:

   • Check if there are any firmware updates available for your printer, as these may resolve or prevent errors related to compatibility.

7. Disable VPNs or Firewalls:

   • Disable any VPNs or firewall software temporarily to see if these might be causing connectivity issues with your printer.

8. Use a Different USB Port or Cable (if applicable):

   • If your printer is connected via USB, try using a different USB port or a new USB cable to rule out issues with the hardware connection.

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana