printer connection

[Crab1]

Tried to connect my MacBook to the printer, everything was good and it did connect but when I tried to add another device I lost the connection with my MacBook.  Any solutions?

[Max3Aj]

Hi @Crab1, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds like your HP DeskJet 4255e may have switched networks or encountered a connection conflict when adding another device. Try the following steps to reconnect your MacBook:

Restart Everything

1. Restart the Printer – Turn it off, unplug it for 30 seconds, then plug it back in and power it on.
2. Restart Your MacBook – A simple restart can refresh network settings.
3. Restart Your Wi-Fi Router – If your printer is wireless, restarting your router can help.

Reconnect the Printer to Wi-Fi

If the printer was set up using Wi-Fi Direct or lost its network connection, you may need to reconnect it:

1. Reset the printer's network settings:
   • Press and hold the Wireless and Cancel buttons together for about 5 seconds until the Wi-Fi light blinks.
2. Reconnect using HP Smart:
   • Open HP Smart on your MacBook.
   • Click Add Printer and follow the instructions to connect it to Wi-Fi.

Re-add the Printer to Mac

1. Go to System Settings > Printers & Scanners.
2. Remove the printer by selecting it and clicking Remove (-).
3. Click Add (+) and select your HP DeskJet 4255e from the list.

Check for Connection Conflicts

• If another device is using Wi-Fi Direct, your printer might disconnect from the main Wi-Fi. Make sure it stays connected to your home network.
• Ensure all devices are on the same Wi-Fi network.

I hope this helps. 

Take care and have a good day. 

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Max3Aj

HP Support