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Locked

‎10-24-2023 02:53 PM

HP Recommended
Product: HP DeskJet 4155e All-in-One Printer

totally frustrated.  new router.  printer will connect to router (after lots of tries) but then says computer unable to connect to printer.  tried everything possible all to no avail

Category:
1 person had the same question
1 REPLY 1

‎10-27-2023 08:37 AM

HP Recommended

Hi @metaboy,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

To provide you with an accurate solution, I'll need a few more details:

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

What is the current OS you are using?

 

Press and hold both the cancel and wireless button for 3 seconds until the Power light starts blinking, when it turns on and the wireless light blinks, it indicates the printer is in setup mode.

 

Next, follow 'Connect a printer that does not have a touchscreen control panel >> Step 2: Connect the printer with the HP Smart app':

https://support.hp.com/us-en/document/ish_1736500-1626554-16 

If you are prompt for any PIN code, open the cartridge access door and locate the PIN listed on the label.

Also, you will be guided to press the Information button on the printer during the process, to confirm the device connection physically.

 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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