printer doesn't print in colour.

[Henk48]

Pc w in 10 pro 64k  my oficejet 3830 doesn't print anylonger in colour

Going in HP smart only monochrome and when I change it in Colour comes back monochrome.

Help please 

Regards

Henri

[davidohnson85]

I'm sorry to hear that you're experiencing issues with your HP OfficeJet 3830 printer not printing in color on your Windows 10 Pro 64-bit PC. To troubleshoot this problem, you can try the following steps: 1. Check Ink Levels: Ensure that your printer has sufficient color ink cartridges. If any of the color cartridges are low or empty, replace them with new cartridges. 2. Printer Settings: Open the printer properties on your PC and verify that the color printing option is enabled. To do this, follow these steps: a. Open the Control Panel on your Windows 10 PC. b. Go to "Devices and Printers" or "Printers and Scanners" (depending on your version of Windows). c. Right-click on your HP OfficeJet 3830 printer and select "Printing Preferences" or "Properties." d. Look for an option related to color printing and make sure it's set to "Color" or "Automatic." 3. Driver Update: Ensure that you have the latest printer driver installed on your PC. Outdated or incompatible drivers can cause printing issues. Visit the HP support website, enter your printer model, and download the latest driver for your operating system. 4. Reset Printer Preferences: In the printer properties or preferences, you can try resetting the printing preferences to their default settings. This can help resolve any incorrect settings that may be causing the issue. 5. Reinstall HP Smart: If you're using the HP Smart software to manage your printer, try uninstalling it from your PC and reinstalling the latest version from the official HP website. This can help ensure that you have the most up-to-date software with proper compatibility. If the issue persists after trying these steps, you may need to contact HP support directly for further assistance. They can provide additional troubleshooting steps or advise on any hardware-related issues that may be affecting the color printing functionality of your HP OfficeJet 3830 printer. I hope this helps, and I wish you success in resolving the color printing issue with your printer.

Regards;

David Johnson.

[Henk48]

Hello David,

Thank you for your help.

I did deinstall and thereafter reinstall the printer.

Now everything is fine.

kind regards,

Henk