• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-26-2025 01:05 AM

HP Recommended
Product: laserjet m402dn
Operating System: Microsoft Windows 11

my laptop windows 11 pro does not accept any kind of driver for hp laserjet m402 dn

 

1 REPLY 1

‎10-24-2025 11:38 PM

HP Recommended

Hello Kn42 ,

Thank you for reaching out. Regarding your query printer driver hp m402dn that you’re experiencing.


Kindly review the instructions as below :

- please share more details about both printer and ink cartridges

- we recommend both printer and ink cartridges to be HP only

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

https://support.hp.com/sg-en/document/ish_3666269-3612259-16

https://support.hp.com/sg-en/document/ish_3666269-3612259-16

https://www.hp.com/us-en/shop/tech-takes/how-to-fix-common-hp-printer-problems

https://support.hp.com/us-en/drivers/hp-laserjet-pro-m402-m403-n-dn-series/model/7458632

 

This will help us narrow down the cause and suggest the best fix

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->