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‎07-26-2025 01:05 AM

HP Recommended
Product: laserjet m402dn
Operating System: Microsoft Windows 11

my laptop windows 11 pro does not accept any kind of driver for hp laserjet m402 dn

 

1 REPLY 1

‎10-24-2025 11:38 PM

HP Recommended

Hello Kn42 ,

Thank you for reaching out. Regarding your query printer driver hp m402dn that you’re experiencing.


Kindly review the instructions as below :

- please share more details about both printer and ink cartridges

- we recommend both printer and ink cartridges to be HP only

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

https://support.hp.com/sg-en/document/ish_3666269-3612259-16

https://support.hp.com/sg-en/document/ish_3666269-3612259-16

https://www.hp.com/us-en/shop/tech-takes/how-to-fix-common-hp-printer-problems

https://support.hp.com/us-en/drivers/hp-laserjet-pro-m402-m403-n-dn-series/model/7458632

 

This will help us narrow down the cause and suggest the best fix

I am an HP Employee. Although I am speaking for myself and not for HP.
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