printer driver not available

[sdw5280]

Have HP Envy 5663 all in one printer on Win 10. After recent WIndows update, printer does not work because "driver not available". Scanner portion of device works and will print, but cannot print from anything else.  Have removed printer software, restarted, then reloaded printer software and restarted.  Worked fine previously. Argh!

[Jeet_singh]

@sdw5280,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues related to HP Printer. Don't worry I'll do my best to help you with this.

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score. You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you.

This definitely looks like an issue with the software/driver conflict. In this scenario, I would suggest here is to do a clean install of the printer software first and check.

If the issue persists, let's try to uninstall the printer drivers and then install it using Windows built-in drivers.

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Restart your computer.

Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.

Once in device manager, click on the view tab in the top & choose “Show hidden devices”.

Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".

Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.

Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Open run again, type “%temp%” and press enter to get the temporary files. Delete all the files here. Skip the items which cannot be deleted.

Now restart your computer again.

Open the Run window again, type “services.msc” and press ok to get services window.

Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.

Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.

Repeat the same exercise on “Function Discovery Resource Publication” as well.

Now click on this link: https://support.hp.com/id-en/drivers/selfservice/swdetails/hp-envy-5660-e-all-in-one-printer-series/... to download and install the printer software.

Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

If the issue persists, I would suggest here is to Uninstall the printer drivers and then try installing the Windows built-in drivers for the printer.

Simply turn on the printer and connect the USB cable from the printer to the PC. The drivers will be installed in 2-3 minutes. Go to Control panel - Devices and printers to check the printer entry and make it as default printer if needed.

Check http://hp.care/2nxKJv8 for additional instructions.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[M-g1]

I am following the steps to remove the drivers so I can use my HP Envy printer with my new Hp laptop and when I try to remove the drivers it says unable to then it says the specified printer driver is currently in use. Why is this?

[TEJ1602]

@M-g1, Welcome to HP Support Community!

Restart the print spooler and try uninstalling the drivers-

Press “Windows key” + “r” to get the “Run” window.

Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.

Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

Now uninstall and reinstall the printer driver.

Let me know how this goes.

Hope this helps!

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