printer driver's error code 2753

[mikecl1]

I have had some problems with my HP OfficeJet 3833.

I am using windows 10 64-bit.

I could not get the printer to print colour it would print everything in black and white. this was using my Wifi. other devices like smart phone and laptop using windows 10 32-bit worked ok.

If I used the USB cable connected to my desk top I had colour and no problems. But I wanted to use the wifi. (my mistake)

I removed all trace of the printer from my desktop. I have used every bit of information I could find on the internet to make sure I had removed all drivers and any other trace of the printer.

I then down loaded the necacery drivers from the HP site, That went as expected no problems. When I tried to install the driver's  I get a error code2753. I have the CD that came with the printer but I get the same error. 

I have now ran out of things to do to get the printer to work. I have checked and double checked for any traces of the old drivers and I am confident there is no trace left.

please can someone help.

Mike 

[Dragon-Fur]

@mikecl1 

If you have not done so, add these locations to those where you remove traces of the driver / software:

** Uninstall - Printer Software – Lurking in the Device Manager **

Check / Verify:  If the printer is still lurking in the Device Manager, remove it.

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

If any devices are removed, Restart the computer and log in

AND

** Uninstall - Printer Software – Lurking in the User Account **

Reminder: 

• HP Smart for Windows is an application - it is found in Settings > Apps > Apps and Features
• Manage / uninstall HP Smart for Windows in Apps and Features
• There is unlikely any "HP Smart printer software bits" from the application in your AppData folder.

Check / Verify:  Printer related files and folders are stored in the User AppData hierarchy.  If you have had trouble getting the printer to work, complete this step to delete printer files from the Temp folder and the Local\HP folder

Clear Temp Folder in AppData

Method One

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\Temp

OR

Method Two

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (It is expected that some files cannot be deleted, ignore these)

Restart the computer and log in

Clear HP Printer mention in AppData\Local\HP

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

More...

Download and run this version of the Doctor:

HPPSdr.exe

Information / version file

HPPSdr.xml

And...

Although this does not sound like the particular permission error described in the TKB,

Take a look at the article...

TKB article contributed by  ShlomiL 

Fix for the dreaded error “Call to Drivepackageuninstall returns error 5”

Call to DriverPackageUninstall error 5 returns during HP Device Software uninstall

Reminder – First Step “Run as Administrator” is crucial in Section: HP PC Solution

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 3833 All-in-One Printer

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