printer driver unavailable

[iblahaun1]

i haven't done any changes my printer light is solid blue and worked fine then noticed wasn't printing showed not connected on printer the little box you can pull up when using printer.my husband has win 10 64 bit works fine on his.

[Betty0610]

@iblahaun1

Welcome to the HP Support Community.

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[iblahaun1 · Accepted solution]

Thank you i did this the other day and worked for a while then stopped and back to no driver available but notice on a diff install said driver unavaible when clicked on my printer but it printed. My husband has win 10 also and so far has not had any problem

[Betty0610]

Try using a built-in driver: https://support.hp.com/in-en/document/c01796879

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[iblahaun1]

Here we go again i did the root uninstall back when Betty0610 suggested it. And it worked for a while then all of sudden 2 weeks later started up again so i just would turn my power strip on and off and printer would work (even though said no driver) So today was tired of that so tried root uninstall again but when got to printul.exe /s  i never had it come up with an okay not sure whats different besides it just didnt come up

win 10 64  

Hp Envy 5535

Also want to add  theres another way (wish i could remember) to use printer but i didnt care for it but love my printer!

so hoping someonelse has found a cure