• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Deskjet 2732
Microsoft Windows 10 (64-bit)

My HP Deskjet  2732 printer  says it is Off-line. I tried to get it on line but cannot.  I ran troubleshooting diagnostics and it says there is a problem wit the printer driver.  I am getting nowhere with HP SMART, please help.  Edward731

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-deskjet-2700-all-in-one-printer-series...

 

Might want to consider resetting the Wireless to default:

https://www.youtube.com/watch?v=NHq_83JIy4A

 

These tips and tricks will be helpful:

https://www.youtube.com/watch?v=oilY4nmJoK8

 

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjcVOuuxj4SD-DOScj4xvlE


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to download and install the Full ...
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.