printer driver won't install

[sfischer21114]

This has likely been the most frustrating experience I have ever had trying to install a printer/MFP driver

Here are the facts:

1. PC is a Dell Optiplex 7070 running Windows 11 - pretty standard PC - the PC has the Norton AV/protection suite installed, but the results indicated below also occur when the Norton AV and firewall are DISABLED

2. Printer/MFP in HP Color LaserJet Pro M479fdw - again, pretty standard device

3. Downloaded (from HP Web site) and attempted to install "full driver pack" for the 479fdw version 48.6.4638_1 - this is the latest out there

4. Printer is connected wired - not wireless.... why that would matter, I am not sure, but including it here for completeness of information

5. I have tried to run the installation routine both automatic, and manual - both produce the same results

6. The installation routine is able to quickly identify the printer - and its associated IP address (xx.xx.xx.12) and the correct MAC address

7. After selecting the printer, the install process goes into a "Installing Network Device" process that essentially does nothing for about 5 minutes, before it tells me that it failed, with no further information

8. the submit error report and look for a solution bears no fruit - a solution cannot be found.

My last gasp effort will be to completely remove Norton, attempt to install the printer software package, and re-install Norton - assuming that the install works.

I have been working in IT for over 30 years, and this is one of the most frustrating scenarios I've ever run into. 

[sfischer21114]

Removed Norton, completely uninstalled previous failed attempt at installation of driver pack - no joy.

[sfischer21114]

I don't see where I could upload it - but would a packet capture during two attempted installs be of help to anyone in assisting me track down this problem?