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HP DeskJet Ink Advantage 3835 All-in-One Printer
Microsoft Windows 10 (64-bit)

Hi,

In windows 10  i get following error message when I try to print:

 

0x800004005

Could anyone help?

5 REPLIES 5
HP Recommended

Hi @Mordi,

 

I'd like to help!

 

I understand you are receiving a "0X80004005" error.

 

Error 0x80004005 is an unspecified error and is usually seen when the user cannot access Shared Folders, Drives, Virtual Machines, Microsoft Account changes, and also when the Windows Updates fails to install

 

Let's try and uninstall the printer software from the root level on your PC and install the full-feature printer software.

First, unplug the USB cable from the printer if present.

  • Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
    • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
    • Restart your computer.
    • Click the bottom-left Start button on the desktop, type device manager in the search box, and tap Device Manager on the menu.
    • Once in device manager, click on the view tab at the top & choose “Show hidden devices”.
    • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right-click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
    • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
    • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
    • Under print server properties, go to drivers - remove any entry there as well.
    • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer-related folders & files.
    • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software that you can download from the internet.
    • Now restart your computer again.
    • Open the Run window again, type “services.msc” and press ok to get the services window.
    • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and the startup type is “Automatic”.
    • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
    • Repeat the same exercise on “Function Discovery Resource Publication” as well
    • Windows image acquisition stops and restarts the service

Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps on how to do a Windows Update to install all accessible operating system updates.

If you are accessing Windows 10, then these steps are for you.

  1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
  2. Tap on the “Check for updates” option.
  3. After clicking on that option, Windows will install the updates automatically.
  4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

Reinstall the drivers from the Software and drivers page

 

If the error persists, Try installing the printer with a windows built-in driver

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Hi @Mordi,

 

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

 

Have a great day! 

Nal_NR-Moderator
I am an HP Employee

HP Recommended

I followed  the  provided steps.

I have run the windows update and  managed to install finally the printer driver Ok.

Now the printer is working and it is printing from windows.

But there is still a big problem.

The problem is that after installing the printer driver from hp site the printer doesn't print in color mode only black and white is working .

Could you please help to solve this problem?

The printing from smartphone by wifi works ok with color.

Is.seems the oroblem is with the driver and the new updated windows.

My current windows version is 21H2

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I installed the windows built-in driver and also it prints only b&W

HP Recommended

Hi @Mordi,

 

Thanks for the reply. This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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