printer error missing or failed printhead

[jrh869]

have missing or failed printhead 

[VikramTheGreat]

Hi @jrh869,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP printer is showing a “Missing or Failed Printhead” error. Here are the steps to troubleshoot and potentially fix the issue:

 Step-by-Step Fix for Missing or Failed Printhead Error

1. Reset the Printer

This can clear temporary errors.

• Turn off the printer.
• Unplug the power cord from both the printer and the wall.
• Wait 60 seconds.
• Plug the power cord directly into a wall outlet (not a surge protector).
• Turn the printer back on.
   

2. Check for a Removable Printhead

• Open the cartridge access door.
• Wait for the carriage to stop moving.
• If your printer has a latch on the carriage, the printhead is removable.
  • If no latch is present, the printhead is not user-replaceable and may require service.
     

3. Clean the Printhead Contacts

If the printhead is removable:

• Remove all ink cartridges.
• Lift the latch and gently remove the printhead.
• Use a lint-free cloth dampened with distilled water to clean the electrical contacts on the printhead and inside the carriage.
• Let it dry for 10 minutes.
• Reinstall the printhead and cartridges, then close the latch.
   

4. Reseat the Printhead

• Remove and reinsert the printhead firmly.
• Make sure the latch is fully closed.
   

5. Update Firmware

• Go to Official HP® Support.
• Enter your printer model and install any available firmware updates.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat