printer error

[MRGJunior]

I can print from my iphone - cannot print from my windows laptop

[Kuroi_Kenshi]

Hi @MRGJunior,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printing issues from a Windows laptop on your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Connectivity

• Ensure the printer is connected to the same Wi-Fi network as your laptop.
• Verify that your laptop has an active internet connection.

Restart Devices

• Turn off your printer and laptop. Wait for about 60 seconds, then turn both devices back on.

Update Printer Drivers

• Visit the HP Customer Support - Software and Driver Downloads page.
• Enter your printer model (HP ENVY 5644) and download the latest drivers and software.
• Install the downloaded drivers on your laptop.

Use HP Print and Scan Doctor

• Download and install the HP Print and Scan Doctor tool from the HP Website.
• Run the tool and follow the on-screen instructions to automatically diagnose and resolve printing issues.

Verify Printer Settings in Windows

• Open the Windows Settings: Click the Start menu, select Settings, then Devices, and Printers & Scanners.
• Ensure your printer (HP ENVY 5644) is listed. If not, click Add a printer or scanner and follow the prompts to add your printer.
• Set HP ENVY 5644 as the default printer if it is not already set.

Check the Print Queue

• Open Control Panel, then Devices and Printers.
• Right-click on HP ENVY 5644 and select See what's printing.
• Cancel any pending print jobs and try printing again.

Reinstall the Printer

• Open Control Panel and go to Devices and Printers.
• Right-click the HP ENVY 5644 printer and choose Remove device.
• Add the printer again by selecting Add a printer.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,