printer has power but....

[alba7ros]

Printer powers on but cannot get past that.

None of the features work.  I installed new

ink and  i got the home screen for a minute.

Then i asked it to print and it reverts to 

“ contact HP support “ 

[Kumar0307]

@alba7ros, Welcome to the HP Support Community!

To assist you better, can you access the home screen of the printer?

Do you have any error messages on the printer screen?

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

If the printer is stuck and the home screen cannot be accessed, I'm afraid this is a hardware failure. 

please reach out to the HP Support in your region regarding the service options for your printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!