printer hp 1010 not working now

[amna112001]

printer hp 1010 not working now on my labtop

[Nal_NR]

Hi @amna112001,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I’m sorry to hear that your HP 1010 printer is not working with your laptop. I know how frustrating it can be when your printer suddenly stops functioning. Let’s try to pinpoint the issue and get it resolved.

• Has the printer worked with this laptop in the past, or is this the first time you’re setting it up?
• Are you connecting the printer via USB or a wireless network, and have you checked the connections?
• Do you see any error messages on the printer or your laptop when you try to print?
• Have you made any changes to your printer software or OS?

Let's try these steps.

Check the Printer Connection:

• Ensure the USB cable is securely connected to both the printer and your laptop.
• If connecting wirelessly, ensure the printer is connected to the same network as your laptop.

Restart Both Devices:

• Turn off the printer and your laptop.
• Wait for 30 seconds, turn them back on, and try printing again.

Reinstall the Printer Drivers:

• Visit the HP Support website and download the latest drivers for the HP 1010 that are that are compatible with your operating system.
• Uninstall the existing printer drivers from your laptop, then install the new drivers and reconnect the printer.

Set the Printer as Default:

• Go to Settings > Devices > Printers & Scanners on your laptop.
• Select your HP 1010 printer and click Set as Default.
• If the printer doesn’t appear, click Add a Printer or Scanner to reinstall it.

Run the Printer Troubleshooter:

• On your laptop, go to Settings > Update & Security > Troubleshoot > Additional Troubleshooters.
• Select Printer, then run the troubleshooter to identify and fix any issues.

If these steps don’t resolve the issue, please share any error messages or additional details so I can assist you further.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.