printer in warranty

[minorhill68]

it quit printing, your representative (support( closed the case, I need a printer, this thing is in warranty, either money back or new printer, ai am so disappointed with Hp, 

[Sneha_01]

Hi @minorhill68,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see there is an issue with printing. may I know do you get any errors?

Are you using genuine HP ink cartridges?

Please elaborate the issue?

In the mean time,

Alright, let's try a network reset:
1. Disconnect the power cord from the router.
2. Turn off the printer.
3. Turn off the mobile device/PC.

Press and hold the wireless ((i)) and cancel button ❌at the same time for 5 seconds.

4. Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.
5. Turn on the printer.
6. Turn on the mobile device/PC.
Let me know how it goes. 🙂
 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[minorhill68]

no ma'am, didn't work

[Sneha_01]

Hi @minorhill68,

Thank you for your response, Could you please share the above requested details?

Also Please let us know if you see any error.
Is the issue related to connectivity?

Could you elaborate on the issue for better understanding?

Rachel571 

HP Support