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HP Recommended
oficejet pro 6960

printer is print pages of somthging about wifi by itself and wont stop. can i reset the thing and start again

1 REPLY 1
HP Recommended

Hi @geoff077

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

 

Please try these steps to restore the network settings to defaults - 

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.

 

Reboot the router and the printer. 

 

To connect the printer to the network, run the wireless wizard - 

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
2. Touch ( Settings ).
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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