printer keeps asking for recipient's fax number when I que something to print

[Smileyjem]

I'm frustrated!  My printer keeps asking for recipient's fax number when I que something to print.

[Dragon-Fur]

@Smileyjem 

Welcome to the HP Community --

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@Smileyjem wrote:

I'm frustrated! 

My printer keeps asking for recipient's fax number when I queue something to print.

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Product / Printer Model:  ?

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Paper Size / Type: ?

Job type: Fax Driver called when trying to print

I do not see where you mentioned your Printer Model or Operating System / version.

If you did, I may have missed it, or your post failed to include that information.

Start with:

• Supported printer model,
• Supported version of Windows,
• Installed and functional (working) full driver printer software,
• Installed and supported application of software printing a supported file type with access to the Driver selection in the job setup

Common reasons for "printer thinks it is a fax" include one and more of the following ...

• The Printer is not selected in the job setup / job configuration -- Instead, the Fax driver is selected.  Not the most common reason but worth checking. 
  • General Example - HP Smart - Simple PDF Print (Standard "More Settings" menu) HP_Smart_Win_PDF_Print_16

-- "Reasons" -- Continue --

• The full driver printer software is not installed.

OR

• The full driver printer software is installed but is not fully functional (corruption of some kind).

→ → Ask if you need help to (re)install the full driver printer software

Include both your printer model and Windows Operating System / version

Next,

• The full driver printer software is installed and is functional > the Default Printer is not correct or the default printer is under the control of Windows.

AND / OR

• The full driver is installed, is functional, the default printer is selected > Printer Properties > Tab Advanced > Driver is incorrect / needs to be set to the installed HP Driver (and not the IPP / Microsoft Driver)

--  Examples --

= = = = = = = = = = = = = = = =

Preparation > Check / enable the printer as the “Default Printer”

     ①

Windows 11

Settings > Bluetooth & devices > Printers and scanners

Scroll down > Switch OFF Let Windows manage my default printer

Scroll up > Select (Left-Click) your printer from the list of printers > Set as Default

      ②

Windows 10

Settings > Devices > Printers and scanners

UNCHECK (clear box) / Switch OFF Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

Default_Printer_Check_and_Manage_4

-- Note --

Printer Properties does depend on the full driver having been installed -

Ask if you need help / want details on installing the full driver.

============================

6)  Printer Properties - Windows

Example - Windows - with Full driver printer software installed -

Printer Properties > Tab Advanced > Driver = HP driver and not the IPP / Microsoft driver

Settings > Bluetooth & devices > Printers & scanners

Select your installed printer from the list

Select Printer Properties

Open Tab Advanced

In the Driver section, verify / adjust to the HP driver

Example - Windows - Printer Properties > Advanced > Driver = HP

Driver selection ①

Printer_Properties_Advanced_Driver_5

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

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