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Locked

‎02-27-2020 03:54 PM

HP Recommended
Product: officejet 5220
Operating System: Microsoft Windows 7 (64-bit)

officejet 5220. printer locked during attempted firmware upgrade. just says "verifying" even after restart

1 REPLY 1

‎03-01-2020 02:07 PM

HP Recommended

@SNPRC, Welcome to HP Support Community!

 

I see that the printer's display is frozen after the firmware update. Let us try to reset the printer-

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

If the issue persists, it could be a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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