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‎06-10-2025 10:18 AM

HP Recommended
Operating System: Microsoft Windows 11

my HP EVNY 6452e hasn't connect to my computer since I've had it, I've tried everything, any suggestion. It's 3 years old

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1 REPLY 1

‎06-11-2025 01:28 PM

HP Recommended

Hi @raisedust,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding printer connectivity issues!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Ensure Printer is Powered On and Ready

  1. Confirm that your printer is turned on and has no error messages on the display panel.

Check Network Connection

  1. Make sure the printer is connected to your Wi-Fi network.
  2. On the printer's control panel, navigate to Settings > Network Setup > Wireless Settings and choose your network. Enter the password if prompted.

Update Printer Firmware

Ensure your printer's firmware is up to date:

  1. Download and install the latest printer firmware from the HP support website.

Restart Devices

  1. Turn off your printer, computer, and router.
  2. Wait for about a minute, then power on the router first, followed by the printer and your computer.

Reinstall Printer Software

Sometimes reinstalling the printer software can resolve connection issues:

  1. Uninstall the existing printer software on your computer:
    • Open Control Panel > Programs and Features.
    • Find the HP printer software and click Uninstall.
  2. Download and install the latest printer software from the HP support website.

Use HP Smart App

  1. Install the HP Smart app on your computer. This app can help manage printer settings and troubleshoot connectivity issues.
  2. Follow the on-screen instructions to set up your printer within the HP Smart app.

Connect Printer via USB

If Wi-Fi connection issues persist, try connecting your printer to the computer using a USB cable:

  1. Ensure you have a USB cable compatible with your printer.
  2. Connect the printer to your computer via the USB cable and allow the computer to detect the printer and install the necessary drivers.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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